Ask a Librarian widgets embedded on a web page allow your patrons to chat, text, or email without leaving your website. The Ask a Librarian SmartButton indicates whether chat is being staffed. Choose from the pool of existing designs, or tell us your preferred characteristics and color scheme for a truly customizable user feature. An iframe tag places the AaL hosted widget anywhere on your page, although it’s also possible to use our documentation to place the code on your own hosted page without using an iframe.
Instant Invite is a proactive chat that can be set it up so when a patron arrives on a library page the chat will pop onto the screen. Or if they run a search in the catalog and receive no results, a pop up will ask them if they want to chat with a librarian. Everything about this can be customized. Find out more about Instant Invite. Contact us if you would like to set one up for your library.