New Technical Support Platform

Matt Smith has installed a new platform for users to submit technical support questions for Ask a Librarian. The new Help Desk lets you submit a request ticket and walks you through a series of questions to pin point what technical support you need. Once you submit a ticket, you will receive an email confirming your request with a ticket number. You can check on the status of that ticket at any time. 
 
You even have access to a searchable database to look for frequently asked questions. This knowledge-base may be able to help you with your technical issue first. 
 
Please submit all technical support requests through the form on the help desk website. This will ensure your question is going to the correct person and resolved in a timely fashion. 
 
Thanks for your support of Ask a Librarian.