September 2012 Exemplary Reference Awards

The Quality Assurance Workgroup is happy to award the following transcripts for the September 2012 Exemplary Reference Awards. Transcripts were awarded in three categories: Best Brief Chat, Best Detailed Chat, and Best Teaching Chat.

Regina Seguin, Valencia College
Regina Seguin, Valencia College

Brief Exemplary Chat:  Regina Seguin, Valencia College

Quick, efficient, and very satisfying to the patron.

 

 

 

 

 

September 2012 Detailed Exemplary Chat Winner: Shaundra Lee FSU Libraries
Shaundra Lee FSU Libraries

Detailed Exemplary Chat: Shaundra Lee, FSU

Shaundra helped a faculty member with an issue in EndNote, walked them through the platform and came to a resolution. Very well handled.

 

 

 

Katy Moore, Valencia College
Katy Moore, Valencia College

Teaching Chat: Katherine Moore, Valencia College

Katherine was a superstar! She found articles for the patron, then walked her through how to get them for herself. When they experienced a hiccup in the log-in Katherine gave contact info to have it fixed and waited until the patron returned so they could continue the search. In the end Katherine decided to email her resulting articles to the patron directly to avoid that research burn-out that comes from frustrating access issues. This was one of the best teaching chats I’ve had the pleasure to read.

The three winning transcripts can be read at: https://info.askalibrarian.org/toolbox/september-2012-exemplary-chat-transcripts/

Each month we receive numerous nominations for fantastic reference. Here are the other nominees.

Brief Chat:

Gary Parsons, FAU
Guy, Jacksonville Public
Deborah M, State Library
Jennifer K, Fort Walton Beach Public Library
Morgan B, Marion County
Laura D, Tampa Hillsborough
Kaya vB, USF St. Petersburg – Kaya vB
Marie M, Art Institute of Tampa
Jonathan D, Maitland Library
Andrew B, Pasco Hernando CC
Sharon W, Jacksonville PL
Lena P, South Florida SC
Jennifer C, Eustis Memorial Library
Abby S, FSU Libraries
Tara G, FSU Libraries
Nicole C, Pasco County Library System
Margeaux J, UF
Beth, Brevard
Marjory L, Palm Beach County Library

Detailed Chat:

Gary Parsons, FAU
Kenneth H, UF
Susan S, Hodges University
Matt B, FSU Libraries
Diana R, Ask a Librarian staff
Lila D, St. Petersburg Public
Rita, Jacksonville Public
Kristen G, Goldstein FSU
Ingrid, Pasco Hernando CC
Kaya vB, USF St. Petersburg
Tiffany S, FIU
Greg S, NOVA
Jonathan D, Maitland Library
Donna W, UF
Sharon W, Jacksonville PL
Jaime G, Ask a Librarian Staff
Guy A, Jacksonville PL –
Salena C, Sanford-Brown Institute Fort Lauderdale
Sarah B, FSU Libraries
Abby S, FSU Libraries
Nicole C, Pasco County Library System
Margeaux J, UF

Teaching Chat:

Gary Parsons, FAU
Laura R, NOVA
Deb H, USF St. Pete
Lindsey W, FKCC
Kelly N, Tampa Hillsborough
Dan H, Indian River State College
Ingrid, Pasco Hernando CC
Diana R, Ask a Librarian Staff
Cat S, FSU Libraries
Shaundra L, FSU Libraries
Susan S, Hodges University
Greg S, NOVA
James L, Palm Beach County Library

Nominate: Show your statewide colleagues that you value the customer service they provide to your patrons and students with a nomination. You can nominate yourself or your co-workers sessions in the Ask a Librarian Toolbox at: https://info.askalibrarian.org/toolbox/exemplaryreference/nominatetranscript/ or when closing a live chat session.

THANK YOU!

A huge thanks to everyone for all their hard work on Ask a Librarian – without each of you, Ask a Librarian would not be a success.