November 2012 Exemplary Reference Awards

The Quality Assurance Workgroup is happy to award the following transcripts for the November 2012 Exemplary Reference Awards. Transcripts were awarded in three categories: Best Brief Chat, Best Detailed Chat, and Best Teaching Chat.


Brief Exemplary Chat:  Lindsey Wharton, Florida Keys Community College

In the patron’s own words, “im very impressed you are able to articulate these somewhat confusing steps” –and I agree. Great job, Lindsey.)




Kira Smith
Kira Smith

Detailed Exemplary Chat: Kira Smith, Ask A Librarian Intern

Kira took her patron from logging in to finding the databases appropriate to her topic then searching for her topic. Kira did a good job explaining everything as she went along.








Peggy Gunnell, Seminole State
Peggy Gunnell, Seminole State

Teaching Chat: Peggy Gunnell, Seminole State

Peggy zeroes in on what the patron’s needs are for her research paper, then helps her navigate the databases to find articles. She follows up by emailing the patron.




The three winning transcripts can be read at:

Each month we receive numerous nominations for fantastic reference. Here are the other nominees.

Brief Chat:

Gary Parsons, FAU
Patrick B, Orange County Library System
Lauri R, FAU
Marie M, Art Institute of Tampa
Joshua F, Orange County Library System
James L, Palm Beach County
Candace, MDPLS
Susan L, South Florida SC
Renee VRP, Ask a Librarian Staff
Rachael N, FAU

Detailed Chat:

Lauri R, FAU
Carlos F, Miami Dade College –
Tiffany S, FIU
Susan S, Hodges University
Joshua F, Orange County Library System
Jaime G, Ask a Librarian Staff
Diana R, Ask a Librarian Staff
Andrew B, Pasco Hernando CC
Robert S, Goldstein FSU
Meredith R, Goldstein FSU
James L, Palm Beach County
Laura C, Lee County
Hal H, Sarasota County

Teaching Chat:

Gary Parsons, FAU
Lauri R, FAU
Amanda S, Everglades University
Debora S, Palm Beach Atlantic
Dan H, Indian River State College
Lauri R, FAU
Alexandra P, Tampa Hillsborough
Susan L, South Florida State College
April H, University Florida

Nominate: Show your statewide colleagues that you value the customer service they provide to your patrons and students with a nomination. You can nominate yourself or your co-workers sessions in the Ask a Librarian Toolbox at: or when closing a live chat session.


A huge thanks to everyone for all their hard work on Ask a Librarian – without each of you, Ask a Librarian would not be a success.