February 2013 Exemplary Reference Awards

The Quality Assurance Workgroup is happy to award the following transcripts for the February 2013 Exemplary Reference Awards. Transcripts were awarded in three categories: Best Brief Chat, Best Detailed Chat, and Best Teaching Chat.

Super Jonathan DolceBrief Exemplary Chat: Jonathan Dolce, Maitland Public Library 

Jonathan was able to use his own familiarity with specific titles of books for students in lower grades to help a 3rd grade teacher find multicultural books with poems for her students. Good use of a librarian’s personal fund of knowledge!

 

 

Dani LichtenbergDetailed Exemplary Chat: Dani Lichtenberg, Palm Beach County Public Library 

Great job Dani. Wonderful knowledge of and Use of Library resources to help a patron with a difficult question.

 

 

 

marnPNMTeaching Exemplary Chat: Marni Chidsey, Northwest Florida State College

Marni does an excellent Reference interview to find out specifics of a student’s research topic and what sources would be best. She then leads the student through login and searches for ebooks and later article databases. Marni even explains finer points like use of Bookbag to keep some books in mind that the student previously retrieved. Excellent teaching session!

The three winning transcripts can be read at: https://info.askalibrarian.org/toolbox/february-2013-exemplary-reference-awards-transcripts/

Each month we receive numerous nominations for fantastic reference. Here are the other nominees.

Brief Chat:

Jaime G, Ask a Librarian Staff
Lauri R, FAU
Sarah H, FIU
Abby S, FSU Libraries
Sila L, FSU Libraries
Sonja P, FSU Libraries
Susan S, Hodges University
Jerry F, Hodges University
Carlos F, Miami Dade College
Ingrid,Pasco Hernando CC

Detailed Chat:

Carolyn W,Alachua County
Bronwyn M,Ask a Librarian Staff
Kira, Ask a Librarian Staff
Lauri R, FAU
Sila L, FSU Libraries
Sonja P, FSU Libraries
Susan S, Hodges University
Ingrid, Pasco Hernando CC

Teaching Chat:

Abby S, FSU Libraries
Sila L, FSU Libraries
Susan S, Hodges University
Carlos F, Miami Dade College
James L, Palm Beach County

Nominate: Show your statewide colleagues that you value the customer service they provide to your patrons and students with a nomination. You can nominate yourself or your co-workers sessions in the Ask a Librarian Toolbox at: https://info.askalibrarian.org/toolbox/exemplaryreference/nominatetranscript/ or when closing a live chat session.

THANK YOU!

A huge thanks to everyone for all their hard work on Ask a Librarian – without each of you, Ask a Librarian would not be a success.