March 2013 Exemplary Reference Awards

The Quality Assurance Workgroup is happy to award the following transcripts for the March 2013 Exemplary Reference Awards. Transcripts were awarded in three categories: Best Brief Chat, Best Detailed Chat, and Best Teaching Chat.

Brief Exemplary Chat: Cathy Burnsed, Leon County

Awesome job, Cathy! The librarian’s knowledge of Kurt Vonnegut’s novels was very helpful in establishing a good rapport with a patron.

Phil Hackman, Martin County Library System
Phil Hackman, Martin County Library System

Detailed Exemplary Chat: Phil Hackman, Martin County

Phil worked with a student who was making corrections according to a program that the professor required run for an essay in which misspellings and grammatical errors were highlighted. Phil helped the student with some corrections, but persisted in trying to explain to the student that grammar programs also make errors when the program did not recognize the corrections. Phil went beyond the usual purpose of the AskALibrarian Service.



Ceclia, St. Leo University
Ceclia, St. Leo University

Teaching Exemplary Chat: Cecilia Bolich, St. Leo University

Cecilia assisted this patron from another college so efficiently! She covered searching his library’s catalog, searching for his topic in databases, and sent him a website with additional information, all the while giving tips on how to search. Well done!



The three winning transcripts can be read at:

Each month we receive numerous nominations for fantastic reference. Here are the other nominees.

Brief Chat:

Susan S, Hodges University
Pamela G, Manatee County
Amy-Jane M, Lee County
Abby S, FSU Libraries
Kelly, FSU Libraries
Sila L, FSU Libraries
Sonja P, FSU Libraries
Jerry F, Hodges University
Lauri R, FAU
Kaya vB, USF St. Petersburg
Paul W, Bartow Public Library
Mindy R, Palm Beach County

Detailed Chat:

Susan S, Hodges University
Ingrid, Pasco Hernando CC
Abby S,  FSU Libraries
Sila L, FSU Libraries
Carlos F, Miami Dade College
Kaya vB,   USF St. Petersburg
Tomiko K,   Alachua County
Lauri R,  FAU
Lucy O, Florida Memorial University
Bronwyn M, Ask a Librarian Staff
Kristen C, Marion County

Teaching Chat:

Deirdre Tolia, Leon County Public Library
Ingrid, Pasco Hernando CC
Sila L , FSU Libraries
Jerry F,  Hodges University
Lauri R,  FAU
Matt B, FSU Libraries
Debora S,   Palm Beach Atlantic

Nominate: Show your statewide colleagues that you value the customer service they provide to your patrons and students with a nomination. You can nominate yourself or your co-workers sessions in the Ask a Librarian Toolbox at: or when closing a live chat session.


A huge thanks to everyone for all their hard work on Ask a Librarian – without each of you, Ask a Librarian would not be a success.