April 2013 Exemplary Reference Awards

The Quality Assurance Workgroup is happy to award the following transcripts for the April 2013 Exemplary Reference Awards. Transcripts were awarded in three categories: Best Brief Chat, Best Detailed Chat, and Best Teaching Chat.

Brief Exemplary ChatJill Simser, Eastern Florida State College  

Jill quickly showed a student from another college how to access and search for items in the Opposing Viewpoints database. Very efficient! Patron was pleased and said ” thank you. You been a big help.”

Detailed Exemplary Chat: Norma Medina-Ortiz, Seminole County

Norma helped a patron retrieve articles regarding John Garcia’s research on taste aversion. Listed her search technique and even emailed him the article when the link wouldn’t work. Patron was please and said “Thank you for all your assistance, you’ve been a very big help”.

Teaching Exemplary Chat: Debora Stewart, Palm Beach Atlantic University

Debora handled an ethical question with ease and confident know how. She walked the student through the search process and how to look up full text, scholarly journals. The student was very thankful for the instruction she was given. Job well done Debora!

The three winning transcripts can be read at: https://info.askalibrarian.org/toolbox/april-2013-exemplary-reference-awards-transcripts/

Each month we receive numerous nominations for fantastic reference. Here are the other nominees.

Brief Chat:

Abby S, FSU Libraries
Al M, Alachua County
Amy-Jane M, Lee County
Bronwyn M, Ask a Librarian Staff
Cat S, FSU Libraries
Chad M, St Petersburg College
Tiffany S, FIU
Kaya vB, USF St. Petersburg
Sarah H, FIU
Sila L , FSU Libraries
Sonja P, FSU Libraries
Susan A, USF
Susan S, Hodges University
Tomiko K, Alachua County

Detailed Chat:

Abby S, FSU Libraries
Alyse E, FAU
Bronwyn M, Ask a Librarian Staff
Connie Holzinger, Lee County
Deborah K, Miami Dade College
Hadi S, Palm Beach State
Jerry F, Hodges University
Marni, Northwest FL State College
Matt, FSU
Mindy B, FSU Libraries
Sally Bissell, Lee County
Sila L, FSU Libraries
Sonja P, FSU Libraries
Susan S, Hodges University

Teaching Chat:

Connie Holzinger, Lee County
Greg S, NOVA
Jaime G, Ask a Librarian Staff
Justin D, Martin County
Kaya vB, USF St. Petersburg
Marni, Northwest FL State College
Matt B, FSU Libraries
Susan Livingston, South Fl State College
Rhonda T, Northwest FL State College
Sally Bissell, Lee County
Susan S, Hodges University
Ted C, FSU Libraries

Nominate: Show your statewide colleagues that you value the customer service they provide to your patrons and students with a nomination. You can nominate yourself or your co-workers sessions in the Ask a Librarian Toolbox at: https://info.askalibrarian.org/toolbox/exemplaryreference/nominatetranscript/ or when closing a live chat session.

THANK YOU!

A huge thanks to everyone for all their hard work on Ask a Librarian – without each of you, Ask a Librarian would not be a success.