June 2013 Exemplary Reference Awards

The Quality Assurance Workgroup is happy to award the following transcripts for the June 2013 Exemplary Reference Awards. Transcripts were awarded in three categories: Best Brief Chat, Best Detailed Chat, and Best Teaching Chat.

Katherine McCabe
Katherine McCabe

Exemplary Brief Chat: Katherine McCabe, Martin County Library System

Katherine first locates a library that has editing software and then goes the extra mile to give the patron the address as well as personalized directions. Great job Katherine!

 

 

 

Exemplary Detailed Chat: Cindy Dorfeld Bruckman, Alachua County Library District

Cindy does a great job of locating articles and resources on human right theories in Haitian government. She continued to pinpoint specific material throughout the chat. great job Cindy!

Wei Cen, Gulf Coast State College
Wei Cen, Gulf Coast State College

Exemplary Teaching Chat: Wei Cen , Gulf Coast State College Library

​Even though Wei and the student encountered a few setbacks, Wei was able to show the student how to use her school’s databases. Great display of patience and teaching skills, Wei. Good job.​

The three winning transcripts can be read at: https://info.askalibrarian.org/toolbox/june-2013-exemplary-reference-awards-transcripts/

 

 

 

 

Each month we receive numerous nominations for fantastic reference. Here are the other nominees.

Brief Chat:

Gregg Stevens, Tallahassee Community College
Kira, Ask a Librarian Staff
Phil H, Martin County
Tina P, Lake Wales
Susan S, Hodges University
Diana, Ask a Librarian Staff
Dawn B, Goldstein FSU
Joshua F, Orange County Library System
Alyse E, FAU
Abby S, FSU Libraries
Cat S, FSU Libraries
Jessica B, FSU Libraries
Sarah B, FSU Libraries
Sonja P, FSU Libraries
Dawn B, Goldstein FSU
Kaya vB, USF St. Petersburg

Detailed Chat:

Renee, Ask a Librarian Staff
Lena P, South Florida SC
Carolyn W, Alachua County –
Hadi S, Palm Beach State
Susan S, Hodges University
Jessica B, FSU Libraries
Sonja P, FSU Libraries
Jerry F, Hodges University
Marisa M, Hernando
Carlos F, Miami Dade College
Ingrid, Pasco Hernando CC
Kelly N, Tampa Hillsborough

Teaching Chat:

Kira, Ask a Librarian Staff
Theresa S, SCF
Ana, FMU
Susan A, USF
Hadi S, Palm Beach State
Susan S, Hodges University
Michelle D, FSU Libraries
Carlos F, Miami Dade College
Anastasia M, Goldstein FSU
Lena P, South Florida SC
Alyse E, FAU

Nominate: Show your statewide colleagues that you value the customer service they provide to your patrons and students with a nomination. You can nominate yourself or your co-workers sessions in the Ask a Librarian Toolbox at: https://info.askalibrarian.org/toolbox/exemplaryreference/nominatetranscript/ or when closing a live chat session.

THANK YOU!

A huge thanks to everyone for all their hard work on Ask a Librarian – without each of you, Ask a Librarian would not be a success.