July 2013 Exemplary Reference Awards

The Quality Assurance Workgroup is happy to award the following transcripts for the July 2013 Exemplary Reference Awards. Transcripts were awarded in three categories: Best Brief Chat, Best Detailed Chat, and Best Teaching Chat.

Heidi Williamson, OCLS
Heidi Williamson, OCLS

Exemplary Brief Chat: Heidi Williamson, Orange County Library System
Heidi was able to help the patron find a database in the FEL to locate the purpose of law for human resource management in health service organizations. Great job Heidi!





Exemplary Detailed Chat: Carly Peary, Wilderness Coast Public Libraries
Carly engaged the patron with enthusiasm and humor. Provided excellent resources to the patron. The patron was very pleased with the information provided. Awesome job Carly!

Exemplary Teaching Chat: Ted Chaffin , Florida State University Libraries 

Ted helped a student from USF navigate through Refworks, locate a title from the catalog, and assisted with the Inter-library loan process. The student was ecstatic with the assistance. Great job Ted!

The three winning transcripts can be read at: http://info.askalibrarian.org/toolbox/july-2013-exemplary-reference-awards-transcripts/

Each month we receive numerous nominations for fantastic reference. Here are the other nominees.

Brief Chat:

Alicia D, Pasco County
Dawn H, Nova
Diana, Ask a Librarian Staff
Diana M, Santa Fe College
Erica H, Lee County
Hadi S, Palm Beach State
Jan S, UF
Jennifer K, Fort Walton Beach Public Library
Jonathan D, Maitland Library
Joshua F, Orange County Library System
Kirsty Beauchamp, State College of Florida
Mary B, Marion County Public Library
Natalie R, New College of Florida
Robert S, Goldstein FSU
Robin B, Hernando
Sarah B, FSU Libraries
Sonja P, FSU Libraries
Susan S, Hodges University

Detailed Chat:

Alyse E, FAU
April H, UF
Carlos F, Miami Dade College
Guy A, Jacksonville PL
Heidi W, Orange County Library System
Isabelle F, Pasco County Library System
Kirsty, SCF
Lena P, South Florida SC
Sonja P, FSU Libraries
Valerie H, Ave Maria University

Teaching Chat:

Alicia Long, State College of Florida
Barbara A, Eastern Florida State College
Bonnie, FAU
Dawn B, Goldstein FSU
Deborah K, Miami Dade College
Heidi W, Orange County Library System
Kira, Ask A Librarian Staff
Sandra, Eastern Florida State College
Sonja P, FSU Libraries
Susan S, Hodges University
Valerie H, Ave Maria University

Nominate: Show your statewide colleagues that you value the customer service they provide to your patrons and students with a nomination. You can nominate yourself or your co-workers sessions in the Ask a Librarian Toolbox at: http://info.askalibrarian.org/toolbox/exemplaryreference/nominatetranscript/ or when closing a live chat session.


A huge thanks to everyone for all their hard work on Ask a Librarian – without each of you, Ask a Librarian would not be a success.