Usage Summary
| Mobile APP Chat Sessions |
35 |
| askalibrarian.mobi Mobile Chat Sessions |
316 |
| Standard Chat Sessions |
2,962 |
| Instant Invite Chat Sessions |
122 |
| Widget Chat Sessions |
2,761 |
| Gale -Widget Chat Sessions |
494 |
| Total Chat Sessions |
6,690 |
| E-mail Sessions |
2,694 |
| Text Sessions |
643 |
| October 2013 total sessions |
10,027 |
| Fiscal 2012-2013 |
10,027 |
| Total use 2012 -2013 |
75,868 |
| Participating Libraries |
130 |
|
Top entry by chat
- St. Petersburg College
- Florida State University
- University of South Florida Libraries
- Nova Southeastern University
- University of Florida
- Orange County Public Library
- Tampa Hillsborough Public Library
- University of Central Florida
- State College of Florida Manatee-Sarasota
- Jacksonville Public Library
Training
- Total Trained: 62
- Number of Sessions: 8
- Video On-Demand Views: 130
- Classes Offered: Introductory Training Series; Customer Service Excellence, or How to Win an Exemplary Reference Award; AaL Asks… FEL Answers: A VIP Tour of the New FEL; Widgets, Marketing, and Statistics: increasing your virtual reference presence; Drupal for Site Coordinators; 2-Hour Refresher Webinar
- Self Paced Registrants: 48
Self-Paced Training Program
Learn everything you need to know in order to staff Ask a Librarian. Register Here. Once registered, you will receive instructions on how to begin your training within 24 business hours |
Live Chat
| Local Desks: 2,161 |
|
| Academic: 679 |
|
| Collaborative: 3,850 |
|
| Total Chat: 6,690 |
|
|
Local Stats by Entry Point
Provides a breakdown for each member libraries individual chat, email and text message statistics.
Chat, Email, and Text |
Visits by City
| Cities |
Visits % |
| Gainesville |
12.31% |
| Orlando |
8.57% |
| Tallahassee |
7.43% |
| Jacksonville |
5.85% |
| Kissimmee |
3.72% |
| Miami |
3.01% |
| St. Petersburg |
2.72% |
| Spring Hill |
2.26% |
| Hialeah |
2.22% |
| Union Park |
2.22% |
|
Top 10 Page Visits
|
Entry by Location
 October 2013 Entry by Location |
Yearly Comparison
 October 2012 vs October 2013 |
