Usage Summary| Mobile APP Chat Sessions | 35 | | askalibrarian.mobi Mobile Chat Sessions | 316 | | Standard Chat Sessions | 2,962 | | Instant Invite Chat Sessions | 122 | | Widget Chat Sessions | 2,761 | | Gale -Widget Chat Sessions | 494 | | Total Chat Sessions | 6,690 | | E-mail Sessions | 2,694 | | Text Sessions | 643 | | October 2013 total sessions | 10,027 | | Fiscal 2012-2013 | 10,027 | | Total use 2012 -2013 | 75,868 | | Participating Libraries | 130 |
| Top entry by chat- St. Petersburg College
- Florida State University
- University of South Florida Libraries
- Nova Southeastern University
- University of Florida
- Orange County Public Library
- Tampa Hillsborough Public Library
- University of Central Florida
- State College of Florida Manatee-Sarasota
- Jacksonville Public Library
Training- Total Trained: 62
- Number of Sessions: 8
- Video On-Demand Views: 130
- Classes Offered: Introductory Training Series; Customer Service Excellence, or How to Win an Exemplary Reference Award; AaL Asks… FEL Answers: A VIP Tour of the New FEL; Widgets, Marketing, and Statistics: increasing your virtual reference presence; Drupal for Site Coordinators; 2-Hour Refresher Webinar
- Self Paced Registrants: 48
Self-Paced Training Program Learn everything you need to know in order to staff Ask a Librarian. Register Here. Once registered, you will receive instructions on how to begin your training within 24 business hours |
Live Chat| Local Desks: 2,161 | | | Academic: 679 | | | Collaborative: 3,850 | | | Total Chat: 6,690 | |
| Local Stats by Entry PointProvides a breakdown for each member libraries individual chat, email and text message statistics. Chat, Email, and Text |
Visits by City| Cities | Visits % |
|---|
| Gainesville | 12.31% | | Orlando | 8.57% | | Tallahassee | 7.43% | | Jacksonville | 5.85% | | Kissimmee | 3.72% | | Miami | 3.01% | | St. Petersburg | 2.72% | | Spring Hill | 2.26% | | Hialeah | 2.22% | | Union Park | 2.22% |
| Top 10 Page Visits |
Entry by Location October 2013 Entry by Location |
Yearly Comparison October 2012 vs October 2013 |
