October 2013 Statistics

Usage Summary

Mobile APP Chat Sessions 35
askalibrarian.mobi Mobile Chat Sessions 316
Standard Chat Sessions 2,962
Instant Invite Chat Sessions 122
Widget Chat Sessions 2,761
Gale -Widget Chat Sessions 494
Total Chat Sessions 6,690
E-mail Sessions 2,694
Text Sessions 643
October 2013 total sessions 10,027
Fiscal 2012-201310,027
Total use 2012 -201375,868
Participating Libraries130

Top entry by chat

  1. St. Petersburg College
  2. Florida State University
  3. University of South Florida Libraries
  4. Nova Southeastern University
  5. University of Florida
  6. Orange County Public Library
  7. Tampa Hillsborough Public Library
  8. University of Central Florida
  9. State College of Florida Manatee-Sarasota
  10. Jacksonville Public Library

Training

  • Total Trained: 62
  • Number of Sessions: 8
  • Video On-Demand Views: 130
  • Classes Offered: Introductory Training Series; Customer Service Excellence, or How to Win an Exemplary Reference Award; AaL Asks… FEL Answers: A VIP Tour of the New FEL; Widgets, Marketing, and Statistics: increasing your virtual reference presence; Drupal for Site Coordinators; 2-Hour Refresher Webinar
  • Self Paced Registrants: 48

Self-Paced Training Program

Learn everything you need to know in order to staff Ask a Librarian. Register Here. Once registered, you will receive instructions on how to begin your training within 24 business hours

Live Chat

Local Desks: 2,161
Academic: 679
Collaborative: 3,850
Total Chat: 6,690

Local Stats by Entry Point

Provides a breakdown for each member libraries individual chat, email and text message statistics.

Chat, Email, and Text

Visits by City

CitiesVisits %
Gainesville12.31%
Orlando8.57%
Tallahassee7.43%
Jacksonville5.85%
Kissimmee3.72%
Miami3.01%
St. Petersburg2.72%
Spring Hill2.26%
Hialeah2.22%
Union Park2.22%

Top 10 Page Visits

LinkVisits %
www.askalibrarian.org22.84%
www.valenciacollege.edu12.30%
www.mdc.edu4.32%
www.go.galegroup.com4.09%
www.discover.linccweb.org3.57%
www.hcpl.lib.fl.us3.08%
www.edison.edu3.03%
www.jpl.coj.net2.84%
www.libguides.scf.edu2.80%
www.seminolecountyfl.gov2.71%

Entry by Location

Entry by Location
October 2013 Entry by Location

Yearly Comparison

Yearly Comparison
October 2012 vs October 2013