Usage Summary

Mobile APP Chat Sessions16 Mobile Chat Sessions312
Standard Chat Sessions 2,440
Instant Invite Chat Sessions 112
Widget Chat Sessions 1,766
Gale -Widget Chat Sessions 334
Total Chat Sessions4,980
E-mail Sessions 2,146
Text Sessions 543
November 2013 total sessions 7,669
Fiscal 2012-201317,696
Total use 2012 -201375,868
Participating Libraries130

Top entry by chat

  1. Florida State University
  2. St. Petersburg College
  3. University of South Florida Libraries
  4. Nova Southeastern University
  5. Orange County Public Library
  6. University of Florida
  7. Tampa Hillsborough Public Library
  8. University of Central Florida
  9. Jacksonville Public Library
  10. State College of Florida Manatee-Sarasota


  • Total Trained: 10
  • Number of Sessions: 2
  • Video On-Demand Views: 243
  • Classes Offered: Online Introductory Training Series
  • Self Paced Registrants: 20

Self-Paced Training Program

Learn everything you need to know in order to staff Ask a Librarian. Register Here. Once registered, you will receive instructions on how to begin your training within 24 business hours

Live Chat

Local Desks: 1,578
Academic: 483
Collaborative: 2,919
Total Chat: 4,980

Local Stats by Entry Point

Provides a breakdown for each member libraries individual chat, email and text message statistics.

Chat, Email, and Text

Visits by City

CitiesVisits %
Fort Myers4.42%
St. Petersburg2.77%
Spring Hill2.27%
Union Park2.15%

Top 10 Page Views

LinkVisits %
Ask A Librarian Gale Widget39.56%
University of Florida8.76%
Valencia College4.83%
State College of Florida4.09%
Jacksonville Public Library3.81%
Lee County Library System3.73%
Florida State University3.55%
Florida Gulf Coast University2.73%
Miami Dade College2.31%
St. Petersburg College2.16%

Entry by Location

Entry by Location

November 2013 Entry by Location

Yearly Comparison

Yearly Comparison

November 2012 vs November 2013