Usage Summary

Mobile APP Chat Sessions7 Mobile Chat Sessions182
Standard Chat Sessions1,393
Instant Invite Chat Sessions41
Widget Chat Sessions1,038
Gale -Widget Chat Sessions291
Total Chat Sessions2,952
E-mail Sessions1,881
Text Sessions275
December 2013 total sessions 5,108
Fiscal 2013-201422,804
Total use 2012 -201375,868
Participating Libraries131

Top entry by chat

  1. Florida State University
  2. Orange County Library System
  3. Broward County Library
  4. Jacksonville Public Library
  5. Tampa-Hillsborough County Public Library
  6. University of Florida
  7. University of South Florida
  8. St. Petersburg Public Library
  9. State College of Florida
  10. NOVA Southeastern University


  • Total Trained: 3
  • Number of Sessions: 2
  • Video On-Demand Views: 98
  • Classes Offered: Online Introductory Training Series
  • Self Paced Registrants: 14

Self-Paced Training Program

Learn everything you need to know in order to staff Ask a Librarian. Register Here. Once registered, you will receive instructions on how to begin your training within 24 business hours

Live Chat

Local Desks: 830
Academic: closed
Collaborative: 2,122
Total Chat: 2,952

Local Stats by Entry Point

Provides a breakdown for each member libraries individual chat, email and text message statistics.

Chat, Email, and Text

Visits by City

CitiesVisits %
Fort Myers11.28%
Cape Coral2.83%
Cypress Lake2.63%
Spring Hill2.53%

Top 10 Page Views

LinkVisits %
Ask A Librarian18.48%
Lee County Public Library14.43%
Valencia College7.89%
State College of Florida5.01%
Miami Dade College3.94%
Seminole County Public Library3.83%
Jacksonville Public Library3.33%
Ask A Librarian Gale Widget3.09%

Entry by Location

Entry by Location

December 2013 Entry by Location

Yearly Comparison

Yearly Comparison

December 2012 vs December 2013