Usage Summary

Mobile APP Chat Sessions3 Mobile Chat Sessions271
Standard Chat Sessions1,935
Instant Invite Chat Sessions83
Widget Chat Sessions1,528
Gale -Widget Chat Sessions258
Total Chat Sessions4,078
E-mail Sessions2,589
Text Sessions458
January 2014 total sessions7,125 
Fiscal 2013-201429,929
Total use 2012 -201375,868
Participating Libraries131

Top entry by chat

  1. Florida State University
  2. University of Florida
  3. Orange County Library System
  4. NOVA Southeastern University
  5. University of South Florida
  6. Tampa-Hillsborough County Public Library
  7. Jacksonville Public Library
  8. St. Petersburg Public Library
  9. University of Central Florida
  10. Broward County Library


  • Total Trained: 16
  • Number of Sessions: 3
  • Video On-Demand Views: 181
  • Classes Offered: Online Introductory Training Series, Ask a Librarian 2-Hour Refresher
  • Self Paced Registrants: 23

Self-Paced Training Program

Learn everything you need to know in order to staff Ask a Librarian. Register Here. Once registered, you will receive instructions on how to begin your training within 24 business hours

Live Chat

Local Desks: 1,531
Academic: 323
Collaborative: 2,224
Total Chat: 4,078

Local Stats by Entry Point

Provides a breakdown for each member libraries individual chat, email and text message statistics.
Chat, Email, and Text

Yearly Comparison

Yearly Comparison

January 2013 vs January 2014