October 2013 Exemplary Reference Award

The Quality Assurance Workgroup is happy to award the following transcripts for the October 2013 Exemplary Reference Awards.

Lena Phelps, SFSC
Lena Phelps, SFSC

Brief Exemplary Reference Award: Lena Phelps, South Florida State College

Lena does a great job assisting a patron find some new genealogical resources.

 

 

 

Detailed Exemplary Reference Award: Warren, Orange County Library System

Warren patiently guided Sarah to her school’s resources and then helped her solve problems she encountered during the process.  Good work Warren.

Lauri Rebar, FAU
Lauri Rebar, FAU

Teaching Exemplary Reference Award: Lauri Rebar, Florida Atlantic University

The patron needs help with attaching a pdf to a word document, and Lauri is ready to help. She teaches the patron how to do this by walking them through the process step by step, making sure they are following along without any problems. In the end the patron attaches the file successfully. Great job walking the patron through this Lauri!

 

Transcripts: The three winning transcripts can be read at: https://info.askalibrarian.org/toolbox/october-2013-exemplary-reference-transcripts/

Each month we receive numerous nominations for fantastic reference. Here are the other nominees.

Brief Chat:

Emily W Goldstein FSU
Laura B State Library
Mallary R Goldstein FSU
Abby S FSU Libraries
Maggie H FSU Libraries
Mindy B FSU Libraries
Sarah B FSU Libraries
Sonja P FSU Libraries
Ingrid Pasco Hernando State College
CinDB Alachua County
Guy A Jacksonville PL
Hadi S Keiser University
Heidi W Orange County Library System
Joshua F Orange County Library System
Susan S Hodges University
Jonathan D Maitland Library
Melanie H Orange County Library System
Marcia G FSU Libraries
Wendy D Gulf Coast SC
Jamie G AAL intern
Debra B Keiser University

Detailed Chat:

CinDB Alachua County
Jaime G Ask a Librarian Staff
Mallary R Goldstein FSU
Abby S FSU Libraries
Maggie H FSU Libraries
Sarah B FSU Libraries
Sonja P FSU Libraries
Nicole C Pasco County Library System
Rodica B Broward County
Kimberly R Florida Gulf Coast University
Mary Edison State
Andrew B Pasco Hernando State College
Susan S Hodges University
Elena S Nova
Ben M Valencia College

Teaching Chat:

Heidi W Orange County Library System
Kimberly R Florida Gulf Coast University
Alyse E FAU
Abby S FSU Libraries
Jessica B FSU Libraries
Sonja P FSU Libraries
Hadi S Keiser University
Valerie H Ave Maria University
Susan S Hodges University
Juli D St Johns County
Anastasia M Goldstein FSU
Jaime G Ask a Librarian
Susan A USF
CindDB Alachua County
Jamie S NOVA
Diana Santa Fe College

Nominate: Show your statewide colleagues that you value the customer service they provide to your patrons and students with a nomination. You can nominate yourself or your co-workers sessions in the Ask a Librarian Toolbox at: https://info.askalibrarian.org/toolbox/exemplaryreference/nominatetranscript/ or when closing a live chat session.

THANK YOU!

A huge thanks to everyone for all their hard work on Ask a Librarian – without each of you, Ask a Librarian would not be a success.