Usage Summary

Mobile APP Chat Sessions3 Mobile Chat Sessions175
Standard Chat Sessions2,273
Instant Invite Chat Sessions141
Widget Chat Sessions1,929
Gale -Widget Chat Sessions371
Total Chat Sessions4,892
E-mail Sessions2,275
Text Sessions390
February 2014 total sessions7,557
Fiscal 2013-201437,486
Total use 2012 -201375,868
Participating Libraries131

Top entry by chat

  1. Florida State University
  2. St. Petersburg College
  3. University of South Florida
  4. NOVA Southeastern University
  5. University of Florida
  6. Orange County Public Library
  7. Jacksonville Public Library
  8. Tampa Hillsborough Public Library
  9. University of Central Florida
  10. State College of Florida


  • Total Trained: 11
  • Number of Sessions: 3
  • Video On-Demand Views: 164
  • Classes Offered: Online Introductory Training Series, Drupal for Site Coordinators
  • Self Paced Registrants: 30

Self-Paced Training Program

Learn everything you need to know in order to staff Ask a Librarian. Register Here. Once registered, you will receive instructions on how to begin your training within 24 business hours

Live Chat

Local Desks: 1,739
Academic: 438
Collaborative: 2,715
Total Chat: 4,892

Local Stats by Entry Point

Provides a breakdown for each member libraries individual chat, email and text message statistics.
Chat, Email, and Text

Yearly Comparison

Yearly Comparison

February 2013 vs February 2014