Usage Summary

Mobile APP Chat Sessions8 Mobile Chat Sessions242
Standard Chat Sessions2,318
Instant Invite Chat Sessions242
Widget Chat Sessions1,832
Gale -Widget Chat Sessions384
Total Chat Sessions5,026
E-mail Sessions2,348
Text Sessions250
March 2014 total sessions7,624
Fiscal 2013-201445,110
Total use 2012 -201375,868
Participating Libraries131

Top entry by chat

  1. Florida State University
  2. St. Petersburg College
  3. NOVA Southeastern University
  4. Orange County Public Library
  5. University of South Florida
  6. University of Florida
  7. Tampa Hillsborough Public Library
  8. State College of Florida
  9. Jacksonville Public Library
  10. University of Central Florida


  • Total Trained: 5
  • Number of Sessions: 2
  • Video On-Demand Views: 209
  • Classes Offered: Online Introductory Training Series, Drupal for Site Coordinators
  • Self Paced Registrants: 17

Self-Paced Training Program

Learn everything you need to know in order to staff Ask a Librarian. Register Here. Once registered, you will receive instructions on how to begin your training within 24 business hours

Live Chat

Local Desks: 1,593
Academic: 537
Collaborative: 2,897
Total Chat: 5,026

Local Stats by Entry Point

Provides a breakdown for each member libraries individual chat, email and text message statistics.
Chat, Email, and Text

Yearly Comparison

Yearly Comparison

March 2013 vs March 2014