The Quality Assurance Workgroup is happy to award the following transcripts for the December 2013 Exemplary Reference Awards.

Brief Exemplary Reference Award: Lindsey Wharton, Florida Keys Community College

Lindsey knew exactly where to retrieve the information for this brief transaction. She further elaborated of the differences between symbols and metaphors. The student left happy with the information they received.

Detailed Exemplary Reference Award: Greg Sidberry, Nova Southeastern University

Greg worked diligently to find more information for a patron who was doing genealogy research. Greg established a friendly interaction with the patron who was grateful for the time he took to try and further her knowledge of the person she was researching. Excellent job!

Salena Coller

Salena Coller

Teaching Exemplary Reference Award: Salena Coller, Sanford-Brown Institute 

Salena led her patron to a good database for her topic, suggested search strategies, helped the patron refine her searches and THEN helped her find a great resource for another assignment and discussed availability of resources for that assignment. A lot packed into a session!



Transcripts: The three winning transcripts can be read on the toolbox website. 

Each month we receive numerous nominations for fantastic reference. Here are the other nominees.

Brief Chat:

Maggie H, FSU Libraries
Janice B, Lee County
Lisa, Keiser University
David G, Jersey College
Robin B, Hernando

Detailed Chat:

Ingrid, Pasco Hernando CC –
Beth K, Valencia College
Kristen J, Polk State
Jan S, UF

Teaching Chat:

Kira, Ask A Librarian Staff
Jaime G, Ask A Librarian Staff
Lori L, Lee County
Eric, Florida Keys CC

Nominate: Show your statewide colleagues that you value the customer service they provide to your patrons and students with a nomination. You can nominate yourself or your co-workers sessions in the Ask a Librarian Toolbox at: or when closing a live chat session.


A huge thanks to everyone for all their hard work on Ask a Librarian – without each of you, Ask a Librarian would not be a success.