The Quality Assurance Workgroup is happy to award the following transcripts for the January 2014 Exemplary Reference Awards.
Brief Exemplary Reference Award: Bronwyn Main, AAL Intern
Bronwyn was able to quickly find some creditable sources to answer a patron’s unusual question.
Detailed Exemplary Reference Award: Justin DeLa Cruz, Martin County Library System
Justin D did a great job of being patient and quickly finding resources for this patron. The patron had visited Ask A Librarian earlier in the day and had been difficult with other librarians. Justin D was able to provide the sources Jake was looking for, and even received multiple “thank you’s” and a “you’re the best!” Awesome job!
Teaching Exemplary Reference Award: Debora Stewart, Palm Beach Atlantic University
Debora does an amazing job of walking a student through running an advanced search in Academic Search Complete, helps her locate peer reviewed journals and finished by helping her email the articles to herself. Great detail to the teaching on how to conduct an advanced search.
Transcripts: The three winning transcripts can be read on the toolbox website.
Each month we receive numerous nominations for fantastic reference. Here are the other nominees.
Kimberly Fortune Leon County Public Library
Michelle J, Polk State College
Eric, Florida Keys CC
Mallory M, Pasco County
Abby S, FSU Libraries
Zach E, Everglades University
Lena P, South Florida SC
Greg S, Nova
Alicia L, SCF
Cindy C, UF
Susan B, NOVA
Hal H, Sarasota County
Lori L, Lee County
David G, Jersey College
Nominate: Show your statewide colleagues that you value the customer service they provide to your patrons and students with a nomination. You can nominate yourself or your co-workers sessions in the Ask a Librarian Toolbox at: http://info.askalibrarian.org/toolbox/exemplaryreference/nominatetranscript/ or when closing a live chat session.
A huge thanks to everyone for all their hard work on Ask a Librarian – without each of you, Ask a Librarian would not be a success.