Usage Summary

Mobile APP Chat Sessions11 Mobile Chat Sessions9
Standard Chat Sessions1,615
Instant Invite Chat Sessions114
Widget Chat Sessions1,168
Gale -Widget Chat Sessions217
Total Chat Sessions3,134
E-mail Sessions2,163
Text Sessions398
May 2014 total sessions5,695
Fiscal 2013-201458,638
Total use 2012 -201375,868
Participating Libraries131

Top entry by chat

  1. Florida State University
  2. Nova Southeastern University
  3. Orange County Library System
  4. Broward County Library System
  5. USF Libraries
  6. Jacksonville Public Library
  7. Tampa Hillsborough Public Library System
  8. St. Petersburg College
  9. University of Florida
  10. University of Central Florida


  • Total Trained: 10
  • Number of Sessions: 3
  • Video On-Demand Views: 205
  • Classes Offered: Online Introductory Training Series, Drupal for Site Coordinators
  • Self Paced Registrants:18

Self-Paced Training Program

Learn everything you need to know in order to staff Ask a Librarian. Register Here. Once registered, you will receive instructions on how to begin your training within 24 business hours

Live Chat

Local Desks: 1,004
Academic: 242
Collaborative: 1,887
Total Chat: 3,133

Local Stats by Entry Point

Provides a breakdown for each member libraries individual chat, email and text message statistics.
Chat, Email, and Text

Yearly Comparison

Yearly Comparison

May 2013 vs May 2014