Usage Summary

Mobile APP Chat Sessions3
Facebook App Session2 Mobile Chat Sessions10
Standard Chat Sessions1,550
Instant Invite Chat Sessions162
Widget Chat Sessions1,352
Gale -Widget Chat Sessions139
Total Chat Sessions3,218
E-mail Sessions2,133
Text Sessions459
June 2014 total sessions5,810
Fiscal 2013-201464,448
Total use 2012 -201375,868
Participating Libraries131

Top entry by chat

  1. St. Petersburg College Libraries
  2. NOVA Southeastern University
  3. Florida State University Libraries
  4. Tampa-Hillsborough County Public Library
  5. Orange County Library System
  6. Broward County Library System
  7. Jacksonville Public Library
  8. University of South Florida Libraries
  9. University of Florida Libraries
  10. State College of Florida Libraries


  • Total Trained: 9
  • Number of Sessions: 2
  • Video On-Demand Views: 169
  • Classes Offered: Online Introductory Training Series 2
  • Self Paced Registrants:24

Self-Paced Training Program

Learn everything you need to know in order to staff Ask a Librarian. Register Here. Once registered, you will receive instructions on how to begin your training within 24 business hours

Live Chat

Local Desks: 1,065
Academic: 327
Collaborative: 1,826
Total Chat: 3,218

Local Stats by Entry Point

Provides a breakdown for each member libraries individual chat, email and text message statistics.
Chat, Email, and Text