February 2014 Exemplary Reference Award

The Quality Assurance Workgroup is happy to award the following transcripts for the February 2014 Exemplary Reference Awards.

RhondaBrief Exemplary Reference Award:  Rhonda Trueman, North West Florida State College

Rhonda T. did an excellent job of giving encouragement to a high school student who was unsure of how to analyze the characters in the Odyssey.  Rhonda gave suggestions that helped the student to continue in the right direction in analyzing the Odyssey, and the student was grateful for the interaction!

AliciaDetailed Exemplary Reference Award: Alicia Kobak, Palm Beach County

Alicia navigated a student through a database and find the full text of an article they were looking for. The student even responded “librarians are the best!!!” Way to go Alicia

beth-270w-groveTeaching Exemplary Reference Award: Beth King, Valencia College

An exemplary reference transaction! The student needed help writing a critical essay on a book and didn’t know where to start. Beth taught the student how to access the appropriate databases and also how to navigate the catalog.

Transcripts: The three winning transcripts can be read on the toolbox website.

Each month we receive numerous nominations for fantastic reference. Here are the other nominees.

Brief Chat:

Mallary R, Goldstein FSU
Janice B, Lee County
Susan S, Hodges University
Laura B, State Library
Maggie H, FSU Libraries
Mindy B, FSU Libraries
Royce B, St Johns River State College
Jaime G, Ask a Librarian Staff
Alicia K, Palm Beach County
Claire M, South Florida State College
Lisa C ,Santa Fe College
Mary, Edison State
Tina K, Marion County

Detailed Chat:

Jaime G, Ask a Librarian Staff
Heidi W, Orange County Library System
Susan S, Hodges University
Dawn B, Goldstein FSU
Joshua F, Orange County Library System
Valerie H, Ave Maria University
Jorge L, FSU Libraries
Mindy B, FSU Libraries
Lisa C , Santa Fe College
Laura B, State Library
Matt B, FSU Libraries
Ingrid, Pasco Hernando SC
Zach E, Everglades University
Greg S, NOVA
Heidi W, Orange County Library System
Matt T, USF Libraries
Jonathan Dolce, Maitland Public Library
Dawn Tripp, John C Hitt-UCF
Paul W, Bartow Public

Teaching Chat:

Claire M, South Florida State College
Dawn B, Goldstein FSU
Shaundra L, FSU Libraries
Mallary R, Goldstein FSU
Lisa Keiser, University
David G, Jersey College
Kira S, Ask A Librarian Staff

Nominate: Show your statewide colleagues that you value the customer service they provide to your patrons and students with a nomination. You can nominate yourself or your co-workers sessions in the Ask a Librarian Toolbox or when closing a live chat session.


A huge thanks to everyone for all their hard work on Ask a Librarian – without each of you, Ask a Librarian would not be a success.