Usage Summary

Mobile APP Chat Sessions3 Mobile Chat Sessions19
Standard Chat Sessions1,556
Instant Invite Chat Sessions115
Widget Chat Sessions1,316
Gale -Widget Chat Sessions117
Total Chat Sessions3,126
E-mail Sessions2,175
Text Sessions534
July 2014 total sessions5,835
Fiscal 2013-201470,238
Total use 2012 -201375,868
Participating Libraries131

Top entry by chat

  1. Florida State University Libraries
  2. Tampa-Hillsborough County Public Library
  3. NOVA Southeastern University
  4. Orange County Library System
  5. University of Florida
  6. Jacksonville Public Library
  7. University of South Florida Libraries
  8. Broward County Library System
  9. St. Petersburg College Libraries
  10. State College of Florida Libraries


  • Total Trained: 15
  • Number of Sessions: 3
  • Video On-Demand Views: 182
  • Classes Offered: Online Introductory Training Series, Ask a Librarian 2-Hour Refresher
  • Self Paced Registrants:26

Self-Paced Training Program

Learn everything you need to know in order to staff Ask a Librarian. Register Here. Once registered, you will receive instructions on how to begin your training within 24 business hours

Live Chat

Local Desks: 1,104
Academic: 360
Collaborative: 1,662
Total Chat: 3,126

Local Stats by Entry Point

Provides a breakdown for each member libraries individual chat, email and text message statistics.
Chat, Email, and Text

Yearly Comparison

Yearly Comparison

July 2013 vs July 2014