March 2014 Exemplary Reference Awards

The Quality Assurance Workgroup is happy to award the following transcripts for the March 2014 Exemplary Reference Awards.

saaBrief  Exemplary Reference Winner – Susan Ariew, University of South Florida Libraries

Susan’s knowledge and research skills provided just what this student needed for his research paper.



Deirdre ToliaDetailed Exemplary Reference Winner – Deirdre Tolia, Leon County Public Library 

Being amazing at AaL is routine for Deirdre. She rocked this out in spite of the connection being lost, after a less than pleasant exchange with a previous patron, and while covering for another AaL staffer who went home sick.




Teaching Exemplary Reference Winner – Renee Patterson, Alachua County Public Library 

Renee helped the patron whittle down her query to a searchable topic and gave her good some search strategies.



Transcripts: The three winning transcripts can be read on the toolbox website.

Each month we receive numerous nominations for fantastic reference. Here are the other nominees.

Brief Chat:

Timothy T, Goldstein FSU
Emily W, Goldstein FSU
Susan S, Hodges University
Sarah H, FIU
Maggie H, FSU Libraries
Abby S, FSU Libraries
Claire M, South Florida State College
Sarah R, Goldstein FSU
Marie M, Art Institute of Tampa
Royce B, St Johns River State College
Alicia Ellison, Hillsborough Community College
Carol C, Tallahassee CC
Diane K, Seminole County Library System
Eric, St. Johns River State

Detailed Chat:

Mia T, Indian River State College
Emily W, Goldstein FSU
Carolyn W, Alachua County
Claire M, South Florida State College
Zach E, Everglades University
Alicia K, Palm Beach County
Abby S, FSU Libraries
Arielle M, FSU Libraries
Maggie H, FSU Libraries
Susan S, Hodges University
Dawn B, Goldstein FSU
Mallary R, Goldstein FSU
Sarah R, Goldstein FSU
Nonnie, Lee County
Debora S, Palm Beach Atlantic Univ
Kimberly, FGCU

Teaching Chat:

Susan S, Hodges University
Ingrid, Pasco Hernando SC
Matt B, FSU Libraries
Khelsea R, FSU Libraries
Bronwyn M, Ask a Librarian Staff
Greg S, NOVA
Rebecca Murphey, UCF
Judy T, Broward College
Patrick, UF
Robbie A, Palm Beach State

Nominate: Show your statewide colleagues that you value the customer service they provide to your patrons and students with a nomination. You can nominate yourself or your co-workers sessions in the Ask a Librarian Toolbox or when closing a live chat session.


A huge thanks to everyone for all their hard work on Ask a Librarian – without each of you, Ask a Librarian would not be a success.