Usage Summary

Mobile APP Chat Sessions2
Facebook Chat Sessions1 Mobile Chat Sessions9
Standard Chat Sessions1,484
Instant Invite Chat Sessions94
Widget Chat Sessions1,016
Gale -Widget Chat Sessions131
Total Chat Sessions2,737
E-mail Sessions 2,105
Text Sessions 434
August 2014 total sessions 5,276
Fiscal 2013-2014 75,559
Total use 2012 -201375,868
Participating Libraries131

Top entry by chat

  1. Orange County Library System
  2. Florida State University Libraries
  3. Tampa-Hillsborough County Public Library
  4. NOVA Southeastern University
  5. Jacksonville Public Library
  6. St. Petersburg College Libraries
  7. Broward County Library System
  8. University of South Florida Libraries
  9. University of Central of Florida Libraries
  10. University of Florida Libraries


  • Total Trained: 12
  • Number of Sessions: 3
  • Video On-Demand Views: 254
  • Classes Offered: Online Introductory Training Series, Drupal for Site Coordinators
  • Self Paced Registrants: 19

Self-Paced Training Program

Learn everything you need to know in order to staff Ask a Librarian. Register Here. Once registered, you will receive instructions on how to begin your training within 24 business hours

Live Chat

Local Desks: 859
Academic: 319
Collaborative: 1,559
Total Chat: 2,737

Local Stats by Entry Point

Provides a breakdown for each member libraries individual chat, email and text message statistics.
Chat, Email, and Text

Yearly Comparison

Yearly Comparison

August 2013 vs August 2014