Usage Summary

Mobile APP Chat Sessions13
Facebook Chat Sessions 0 Mobile Chat Sessions 17
Standard Chat Sessions 2,395
Instant Invite Chat Sessions208
Widget Chat Sessions1,804
Gale -Widget Chat Sessions386
Total Chat Sessions4,823
E-mail Sessions2,313
Text Sessions592
September 2014 total sessions7,728
Fiscal 2013-201483,287
Total use 2012 -201375,868
Participating Libraries131

Top entry by chat

  1. Florida State University Libraries
  2. University of South Florida Libraries
  3. St. Petersburg College Libraries
  4. NOVA Southeastern University
  5. Orange County Library System
  6. University of Florida Libraries
  7. Jacksonville Public Library
  8. Tampa-Hillsborough County Public Library
  9. University of Central of Florida Libraries
  10. Broward County Library System


  • Total Trained: 15
  • Number of Sessions: 3
  • Video On-Demand Views:273
  • Classes Offered: Online Introductory Training Series, Ask a Librarian 2-Hour Refresher
  • Self Paced Registrants: 20

Self-Paced Training Program

Learn everything you need to know in order to staff Ask a Librarian. Register Here. Once registered, you will receive instructions on how to begin your training within 24 business hours

Live Chat

Local Desks: 1,676
Academic: 529
Collaborative: 2,618
Total Chat: 4,823

Local Stats by Entry Point

Provides a breakdown for each member libraries individual chat, email and text message statistics.
Chat, Email, and Text

Yearly Comparison

Yearly Comparison

September 2013 vs September 2014