May 2014 Exemplary Reference Awards

The Quality Assurance Workgroup is happy to award the following transcripts for the May 2014 Exemplary Reference Awards.

Brief Exemplary Reference Award: Lorrie See, Sarasota County Libraries

Lorrie was very helpful and efficient in providing this patron with the necessary documentation to take to her library to update her membership.

Detailed Exemplary Reference Award: Heidi Williamson, Orange County Library System

Heidi was able to use the Florida Electronic Library to point the patron in the right direction for medical research.

BarbaraTeaching Exemplary Reference Award: Barbara Gundersen, University of Florida Libraries

Barbara helped teach the student how to find which database contains which journals and for what years.

Transcripts: The three winning transcripts can be read on the toolbox website.

Each month we receive numerous nominations for fantastic reference. Here are the other nominees.

Brief Chat:

Mary Beth, Heartland Library Cooperative
Heidi W, Orange County Library System
Maggie H, FSU Libraries
Juan L , Ana G. Mendez University
Jonathan D, Maitland Library
Emily W, Goldstein FSU
Timothy T, Goldstein FSU
Allison D, FAU
Nicole C, Pasco County Library System
Mallory M, Pasco County Library System
CinDB, Alachua County
Larry, UCF
Kira S, AaL
Marni, NW FL State College

Detailed Chat:

Amy-Jane M, Lee County
Jessica B, FSU Libraries
Alicia K, Palm Beach County
Maggie H, FSU Libraries
Jonathan D, Maitland Library
Emily W, Goldstein FSU
Susan S, Hodges University
Melissa M, FAU
Sabine D, Delray Beach
Lena P, South Florida SC
Kristen J, Polk
Rachel-N, FAU
Jennifer M, Ask A Librarian Staff

Teaching Chat:

Bronwyn M, Ask a Librarian Staff
Amy-Jane M, Lee County
Abby S, FSU Libraries
Arielle M, FSU Libraries
Susan S, Hodges University
Jennifer M, Ask A Librarian Staff

Nominate: Show your statewide colleagues that you value the customer service they provide to your patrons and students with a nomination. You can nominate yourself or your co-workers sessions in the Ask a Librarian Toolbox or when closing a live chat session.


A huge thanks to everyone for all their hard work on Ask a Librarian – without each of you, Ask a Librarian would not be a success.