Usage Summary

Mobile APP Chat Sessions3
Facebook Chat Sessions 0 Mobile Chat Sessions 6
Standard Chat Sessions 2,586
Instant Invite Chat Sessions262
Widget Chat Sessions1,766
Gale -Widget Chat Sessions339
Total Chat Sessions4,962
E-mail Sessions2,275
Text Sessions523
October 2014 total sessions7,760
Fiscal 2014-20150
Total use 2013 -201483,287
Participating Libraries131

Top entry by chat

  1. FSU Libraries
  2. SPC Libraries
  3. USF Libraries
  4. NOVA Southeastern University
  5. UF Libraries
  6. Orange County Library System
  7. SCF Libraries
  8. UCF Libraries
  9. EFSC Library
  10. Tampa-Hillsborough County Public Library


  • Video On-Demand Views:273
  • Self Paced Registrants: 20

Self-Paced Training Program

Learn everything you need to know in order to staff Ask a Librarian. Register Here. Once registered, you will receive instructions on how to begin your training within 24 business hours.

Live Chat

Local Desks: 1,696
Academic: 665
Collaborative: 2,601
Total Chat: 4,962

Local Stats by Entry Point

Provides a breakdown for each member libraries individual chat, email and text message statistics.
Chat, Email, and Text

Yearly Comparison

Yearly Comparison

October 2013 vs October 2014