Usage Summary

Mobile APP Chat Sessions 3
Facebook Chat Sessions  0
askalibrarian.mobi Mobile Chat Sessions  6
Standard Chat Sessions  2,586
Instant Invite Chat Sessions 262
Widget Chat Sessions 1,766
Gale -Widget Chat Sessions 339
Total Chat Sessions 4,962
E-mail Sessions 2,275
Text Sessions 523
October 2014 total sessions 7,760
Fiscal 2014-2015 0
Total use 2013 -2014 83,287
Participating Libraries 131

Top entry by chat

  1. FSU Libraries
  2. SPC Libraries
  3. USF Libraries
  4. NOVA Southeastern University
  5. UF Libraries
  6. Orange County Library System
  7. SCF Libraries
  8. UCF Libraries
  9. EFSC Library
  10. Tampa-Hillsborough County Public Library

Training

  • Video On-Demand Views:273
  • Self Paced Registrants: 20

Self-Paced Training Program

Learn everything you need to know in order to staff Ask a Librarian. Register Here. Once registered, you will receive instructions on how to begin your training within 24 business hours.

Live Chat

Local Desks: 1,696
Academic: 665
Collaborative: 2,601
Total Chat: 4,962

Local Stats by Entry Point

Provides a breakdown for each member libraries individual chat, email and text message statistics.
Chat, Email, and Text

Yearly Comparison

Yearly Comparison

October 2013 vs October 2014