Usage Summary

Mobile APP Chat Sessions2
Facebook Chat Sessions 0 Mobile Chat Sessions 320
Standard Chat Sessions 1,916
Instant Invite Chat Sessions186
Widget Chat Sessions1,287
Gale -Widget Chat Sessions317
Total Chat Sessions4,028
E-mail Sessions1,843
Text Sessions480
November 2014 total sessions6,351
Fiscal 2014-201514,111
Total use 2013 -201483,287
Participating Libraries131

Top entry by chat

  1. FSU Libraries
  2. SPC Libraries
  3. USF Libraries
  4. NOVA Southeastern University
  5. Tampa Hillsborough County Public Library System
  6. Orange County Library System
  7. UF Libraries
  8. Jacksonville Public Library
  9. SCF Libraries
  10. GCSC Libraries


  • Video On-Demand Views:245
  • Self Paced Registrants: 14

Self-Paced Training Program

Learn everything you need to know in order to staff Ask a Librarian. Register Here. Once registered, you will receive instructions on how to begin your training within 24 business hours.

Live Chat

Local Desks: 1,235
Academic: 493
Collaborative: 2,300
Total Chat: 4,028

Local Stats by Entry Point

Provides a breakdown for each member libraries individual chat, email and text message statistics.
Chat, Email, and Text

Yearly Comparison

Yearly Comparison

November 2013 vs November 2014