Usage Summary

Mobile APP Chat Sessions 6
Facebook Chat Sessions 1 Mobile Chat Sessions 32
Standard Chat Sessions1,774
Instant Invite Chat Sessions 130
Widget Chat Sessions1,294
Gale -Widget Chat Sessions242
Total Chat Sessions 3,479
E-mail Sessions2,200
Text Sessions514
January 2015 total sessions6,193
Fiscal 2014-201525,029
Total use 2013 -201483,287
Participating Libraries131

Top entry by chat

  1. FSU Libraries
  2. USF Libraries
  3. NOVA Southeastern
  4. St Petersburg College
  5. Tampa-Hillsborough County Public Library
  6. Orange County Library System
  7. Jacksonville Public Library
  8. UCF Libraries
  9. UF Libraries
  10. Broward County Library


Training on Oracle software as concluded as we are in the process of migrating all users to the new SpringShare software. Training will begin in March of 2015 for site coordinators and users.

Live Chat

Local Desks: 1,246
Academic: 348
Collaborative: 1,885
Total Chat: 3,479

Local Stats by Entry Point

Provides a breakdown for each member libraries individual chat, email and text message statistics.
Chat, Email, and Text

Yearly Comparison

Yearly Comparison

January 2014 – January 2015