Wow! What a month. Ask a Librarian had 7,050 sessions in October. 5591 live chat sessions, 1310 email sessions and 149 text sessions! – Yes, 149 text messages in one week!
I will have a second post next week with some analysis of our use. Here are the summary reports for libraries:
October Chat by Entry Point
Email by Entry Point
Chat by County (User Reported ZipCode)