Attention, staff:
Have you attended training, but just haven’t had much opportunity to practice or staff the desk?
Are you trying to staff… but still feel a little like a fish out of water?
Would you like someone to help you apply your knowledge and skills to the exciting world of virtual reference?
Since its debut in 2009, the Ask a Librarian Mentoring Program has helped others just like you. From live, one-on-one guidance during actual patron chats to anytime-emails of reassurance or feedback and support, your mentor will work with you to meet your individual goals in chat reference on Ask a Librarian.
Who is an Ask a Librarian Mentor?
Ask a Librarian Mentors are librarians, just like you, who have experience working with real patrons in live chat through Ask a Librarian. Your mentor is there to share his or her knowledge, experiences, and wisdom in conducting chat reference and using the Ask a Librarian InstantService software. Your mentor’s foremost goal is to help you – to encourage your comfort, growth, and achievement in a warm, supportive environment. Who can beat that?!
What will I learn?
Your mentor will help you to navigate successfully through the InstantService software (such as pushing nifty Web pages to patrons), to feel more comfortable utilizing online resources that help you – and your patron – during chats, tips on building and maintaining patron rapport from their own personal experiences, and more.
How does it work?
We’ll find you your very own ‘seasoned pro’. Your Ask a Librarian Mentor will work with you to establish a plan of action that best fits your needs and schedule. Some mentors even prefer to work evenings and/or weekends – so chances are great that we can find someone whose availability matches yours. From emails and phone calls to practice sessions and real-time assistance during actual patron chats, your mentor is there to help you succeed!
Where do I start?
Interested? Fill out this form to become a mentee: http://www.surveymonkey.com/s.aspx?sm=PXvDmojyoBFJ3iGvcUEnXg_3d_3d or email me for more information. What do you have to lose, but maybe a little anxiety or fluttering stomach? Virtual reference experience builds your professional growth and your experience portfolio, so take advantage of your peers’ generosity and increase your skill & comfort levels in Ask a Librarian.