Attention, texters!!
We are thrilled to announce a new threading feature in Ask a Librarian Texting which displays the most recent text interactions with a user’s phone number! Recent interactions between Ask a Librarian staff and the user are color-coded and even appear in the preview, and make it super-easy for you to determine the flow of help. We are certain that this will help all of us in better determining the needs of Ask a Librarian users in their moments of need to provide the excellent reference help and customer service they know and love.
