OCLC: Engaging with Patrons Online
Friday, June 14 — 12:00 pm, Eastern (9:00 am, Pacific)

What makes a chat session good and what makes a chat session exceptional? Carla Pfahl, Coordinator of AskMN (Minnesota’s statewide virtual reference service), and Merrie Davidson, Social Sciences Librarian and fellow AskMN librarian at the University of St. Thomas, will look at how to conduct a reference interview and what makes an exceptional reference transaction. Register today!

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For information on Ask a Librarian training, please contact Virtual Reference Coordinator Traci Avet Hector at avett@tblc.org.