by Kelly Doty | Apr 10, 2014 | Agent Console, Customer Service, FYI - Interesting Tidbits, News, Reference, Training
Space is still available! Ask a Librarian Refresher Friday, April 18, 10a – 12p ET Space is available in our brief refresher webinar, where previously-trained Ask a Librarian staff relearn the basics. This two-hour webinar is... by Kelly Doty | Apr 9, 2014 | Customer Service, FYI - Interesting Tidbits, News, Reference, Training
You’ve already attended training – but you just haven’t had much opportunity to practice or staff the chat reference desk… sound familiar? Are you trying to staff chat now, but still feeling a little like a fish out of water? Would you like... by Kelly Doty | Apr 9, 2014 | News, SuperStar
Home About Reasons to Join Become a member Participating Libraries Privacy Quality Assurance Workgroup Connect With Us Order Promotional Materials Linking to Ask a Librarian Logos Widgets News Each month, the Ask a Librarian team picks an outstanding member that has... by Kelly Doty | Apr 2, 2014 | News, Statistics
Usage Summary Mobile APP Chat Sessions 8 askalibrarian.mobi Mobile Chat Sessions 242 Standard Chat Sessions 2,318 Instant Invite Chat Sessions 242 Widget Chat Sessions 1,832 Gale -Widget Chat Sessions 384 Total Chat Sessions 5,026 E-mail Sessions 2,348 Text Sessions... by Kelly Doty | Mar 7, 2014 | News, SuperStar
Each month, the Ask a Librarian team picks an outstanding member that has shown exceptional participation in the program. March’s AAL SuperStar recipient is Hadi Sheikhnia from Keiser University. Hadi Sheikhnia is the librarian for Kesier University in West Palm...