by Kelly Doty | Apr 11, 2014 | News
Tips from the Trenches: Now, That’s Pinteresting Monday, April 21, 2014 10:30 – 11:00 am ET In this webinar, you’ll learn how one library uses Pinterest to connect and share with patrons and other libraries. With over 2,000 followers and over 1,000... by Kelly Doty | Apr 10, 2014 | Agent Console, Customer Service, FYI - Interesting Tidbits, News, Reference, Training
Space is still available! Ask a Librarian Refresher Friday, April 18, 10a – 12p ET Space is available in our brief refresher webinar, where previously-trained Ask a Librarian staff relearn the basics. This two-hour webinar is... by Kelly Doty | Apr 9, 2014 | Customer Service, FYI - Interesting Tidbits, News, Reference, Training
You’ve already attended training – but you just haven’t had much opportunity to practice or staff the chat reference desk… sound familiar? Are you trying to staff chat now, but still feeling a little like a fish out of water? Would you like... by Kelly Doty | Apr 9, 2014 | News, SuperStar
Home About Reasons to Join Become a member Participating Libraries Privacy Quality Assurance Workgroup Connect With Us Order Promotional Materials Linking to Ask a Librarian Logos Widgets News Each month, the Ask a Librarian team picks an outstanding member that has... by Kelly Doty | Apr 2, 2014 | News, Statistics
Usage Summary Mobile APP Chat Sessions 8 askalibrarian.mobi Mobile Chat Sessions 242 Standard Chat Sessions 2,318 Instant Invite Chat Sessions 242 Widget Chat Sessions 1,832 Gale -Widget Chat Sessions 384 Total Chat Sessions 5,026 E-mail Sessions 2,348 Text Sessions...