by Kelly Doty | Jan 25, 2013 | News
Matt Smith has installed a new platform for users to submit technical support questions for Ask a Librarian. The new Help Desk lets you submit a request ticket and walks you through a series of questions to pin point what technical support you need. Once you submit a... by Kelly Doty | Jan 8, 2013 | News, Statistics
Usage Summary Mobile APP Chat Sessions 12 askalibrarian.mobi Mobile Chat Sessions 147 Standard Chat Sessions 1,527 Instant Invite Chat Sessions 23 Widget Chat Sessions 731 Total Chat Sessions 2,440 E-mail Sessions 1,081 Text Sessions 327 December 2012 total sessions... by Kelly Doty | Jan 7, 2013 | News, SuperStar
Each month, the Ask a Librarian team picks an outstanding member that has shown exceptional participation in the program. This month’s AAL SuperStar winner is Mary Kuipers from LeRoy Collins Leon County Public Library. Mary is the Site Coordinator for LeRoy Collins... by Kelly Doty | Dec 7, 2012 | News, Statistics
Usage Summary askalibrarian.mobi Mobile Chat Sessions 160 Standard Chat Sessions 2,684 Instant Invite Chat Sessions 118 Widget Chat Sessions 1,946 Total Chat Sessions 4,908 E-mail Sessions 1,374 Text Sessions 555 November 2012 total sessions 6,837 Fiscal 2012-2013... by Kelly Doty | Dec 4, 2012 | News, SuperStar
Each month, the Ask a Librarian team picks an outstanding member that has shown exceptional participation in the program. This month’s AAL SuperStar winner is Rhonda Kitchens from State College of Florida Manatee-Sarasota! Rhonda is a Librarian with the State...