by Kelly Doty | Sep 4, 2012 | News, SuperStar
Each month, the Ask a Librarian team will pick an outstanding member that has shown exceptional participation in the program. This month’s AAL Super Star winner is Susan Weiss from Florida International University. Susan is the Urban and Environmental Affairs... by Kelly Doty | Aug 9, 2012 | Admin, Texting
We have a new enhancement available for libraries utilizing the text messaging feature and the local desk in AAL. If you staff your local desk daily, all incoming text messages can be set up to go straight to your local desk interface. If you choose to implement this... by Kelly Doty | Aug 8, 2012 | Customer Service, FYI - Interesting Tidbits, News, Reference, Training
High Anxiety: Increasing your Comfort Level on the Statewide Desk Wed., Aug. 22, 10-11 am ET Does the idea of answering statewide chat questions make you feel hesitant and uncomfortable? Do you feel a little like a fish out of water when you’re scheduled to... by Kelly Doty | Aug 3, 2012 | News, SuperStar
Each month, the Ask a Librarian team will pick an outstanding member that has shown exceptional participation in the program. This month’s AAL Super Star winner is Pat Barbier. Pat is the site coordinator for St. Petersburg College as well as the Co-Chair of the... by Kelly Doty | Jul 30, 2012 | Agent Console, Customer Service, FEL, FYI - Interesting Tidbits, Gale Resources, News, Reference, Training
Introducing a series to help you help patrons on the statewide Ask a Librarian desks… FEL on the Statewide Desk: A Staff Webinar Series ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ FEL on the Statewide Desk: PowerSearch Monday, August 27,...