by Kelly Doty | Sep 25, 2012 | Motivational Minute
Today’s motivational minute comes to us from Sally Bissel in Lee County Library. Sally received a question from a patron looking to change up the style of her pixie haircut. She wanted to know how to make it more girly, and perhaps explore different styles she... by Kelly Doty | Sep 21, 2012 | Local Patrons, Marketing
Great marketing ideas! Check out this great piece Chelsea Bellido de Luna of Florida Keys Community College put together. Share your marketing ideas with us!! FKCC Texting Marketing for AAL by Kelly Doty | Sep 14, 2012 | FEL, FYI - Interesting Tidbits, Gale Resources, News, Reference, Training
This is just a friendly reminder that the State Library of Florida offers terrific on-demand and live webinar training opportunities (in-person by request) on Florida Electronic Library resources. “The Florida Electronic Library—your gateway to superior electronic... by Kelly Doty | Sep 11, 2012 | News, Statistics
Usage Summary askalibrarian.mobi Mobile Chat Sessions 186 Standard Chat Sessions 2,079 Instant Invite Chat Sessions 49 Widget Chat Sessions 1,110 Total Chat Sessions 3,424 E-mail Sessions 1,460 Text Sessions 516 August 2012 total sessions 5,400 Fiscal 2011-2012 75,782... by Kelly Doty | Sep 5, 2012 | Chat Transcripts, Customer Service, Exemplary Reference Awards, FYI - Interesting Tidbits, Local Patrons, News, Quality Assurance Workgroup, Reference, Staffing Etiquette, Training
Hot Topics: Customer Service Excellence, or How to Win an Exemplary Reference Award Wednesday, September 26, 2012 2-3 pm ET We all know the importance of customer service in reference, but the unique environment of chat reference sometimes presents a few unique...