by Kelly Doty | Feb 6, 2012 | Customer Service, Mobile, News, Texting
Do you hate coming to a website that doesn’t have a mobile friendly interface? We certainly do! When you try to type on the small screen, does it become difficult to type because the keyboard hides the rest of the screen? Well Guess What??? On February 15, we... by Kelly Doty | Feb 6, 2012 | Marketing, News, Testing, Uncategorized
In late January, Ask a Librarian began a marketing campaign online through Google ads. LURE Designs & Th!ink Creative Inc. have developed a media plan to run in two test markets for 30 days: Orlando & Jacksonville. The media plan focuses on two main goals:... by Kelly Doty | Jan 30, 2012 | Advocacy, News
Are you keeping up with information on Library Day at the Legislature? For more information, please check out this page on the Florida Library Association website: http://www.flalib.org/library_day_2012.php by Kelly Doty | Jan 27, 2012 | Customer Service, News, Training
TBLC Presents… How to Deal with Angry Customers (Yes, it’s an evening workshop!) Thurs., Feb. 16, 2012 ~ 7:30-8:15 pm ET What is the secret to handling situations with difficult or angry customers while maintaining your composure and... by Kelly Doty | Jan 20, 2012 | Customer Service, News, Training
OCLC Research in partnership with Rutgers, the State University of New Jersey pulled over five years of virtual reference research into a summary with specific and actionable suggestions in Seeking Synchronicity: Revelations and Recommendations for Virtual Reference....
