by Kelly Doty | Mar 11, 2012 | Motivational Minute, Reference
Motivational Minute from Ask a Librarian on Vimeo. Did you feel rewarded last week after you had a great chat with a patron? Or Did you help a student find what they were looking for on a research paper? Maybe you helped someone find an old statue or code? or maybe...
by Kelly Doty | Mar 11, 2012 | Uncategorized
by Kelly Doty | Mar 6, 2012 | News, Statistics
The following statistics are now available for the month of February 2012: AaL Summary Report Chat by Entry Point Email by Entry Point Text by Entry Point Zip Codes by County by Kelly Doty | Feb 29, 2012 | Marketing, News
Our new marketing campaign, designed by LURE Design and Th!nk Creative, just won the Silver award in the Orlando Addys! The Addy awards are presented by the Orlando American Advertising Federation. What an amazing accomplishment and great exposure for the Ask a... by Kelly Doty | Feb 29, 2012 | Customer Service, News, Reference, Training
“What the @#$? Dealing with Rude Patrons Online” is an OCLC best practices in virtual reference webinar. Not all virtual reference exchanges are friendly chats, despite our best efforts. Hear and share some effective ways to deal with rude users without...
