by Kelly Doty | Jan 30, 2012 | Advocacy, News
Are you keeping up with information on Library Day at the Legislature? For more information, please check out this page on the Florida Library Association website: http://www.flalib.org/library_day_2012.php by Kelly Doty | Jan 27, 2012 | Customer Service, News, Training
TBLC Presents… How to Deal with Angry Customers (Yes, it’s an evening workshop!) Thurs., Feb. 16, 2012 ~ 7:30-8:15 pm ET What is the secret to handling situations with difficult or angry customers while maintaining your composure and... by Kelly Doty | Jan 20, 2012 | Customer Service, News, Training
OCLC Research in partnership with Rutgers, the State University of New Jersey pulled over five years of virtual reference research into a summary with specific and actionable suggestions in Seeking Synchronicity: Revelations and Recommendations for Virtual Reference.... by Kelly Doty | Jan 9, 2012 | News, Scheduling
Home About Reasons to Join Become a member Participating Libraries Privacy Quality Assurance Workgroup Connect With Us Order Promotional Materials Linking to Ask a Librarian Logos Widgets News This is a reminder that the Ask a Librarian Academic Desk reopens today, so... by Kelly Doty | Dec 20, 2011 | News, Scheduling
Just a friendly reminder of the statewide Ask a Librarian closing schedule for December and January: • Wednesday, December 21 (closing at 5 pm) • Thursday, December 22 thru Monday, January 2 (Collaborative Desk closed – service reopens on Tuesday, January 3) • Monday,...