by Kelly Doty | Aug 22, 2011 | Agent Console, News, Training
Space is still available in our brief webinar designed to help you brush-up on both chat and texting in the Ask a Librarian software. Are you in need of a refresher? Does texting have you confused? If so, this workshop will help you regain your footing in staffing Ask... by Kelly Doty | Aug 19, 2011 | Customer Service, News
Hello everyone, OCLS & Rutgers University have published a report based on five years of research on virtual reference. It is called “Seeking Synchronicity: Revelations and Recommendations for Virtual Reference”, by Lynn Silipigni Connaway and Marie L. Radford,... by Kelly Doty | Jun 30, 2011 | News, Scheduling
This is just a friendly reminder that Ask a Librarian is closed on Sunday, July 3 and Monday, July 4. Please enjoy a safe & wonderful holiday weekend! by Kelly Doty | Jun 8, 2011 | FEL, News, Training
Some of you may be interested in the online librarian training currently being offered by the Florida Electronic Library. Below are some of the webinars currently available for June, and there are many on-demand classes as well: – World of FEL/Gale... by Kelly Doty | May 26, 2011 | News, Scheduling
This is just a friendly reminder that Ask a Librarian will be closed on Sunday, May 29 and Monday, May 30. You need to relax sometime! Please enjoy a safe holiday weekend.