by Kelly Doty | Sep 2, 2011 | Chat Transcripts, Exemplary Reference Awards, Quality Assurance Workgroup
We had several members rotate off the Quality Assurance (QA) Workgroup this past month and we actively sought new volunteers to fill the positions. Our Co-Chairs of the QA Workgroup, Pat Barbier (St. Petersburg College) and Joyce Ward (Palm Beach County Library... by Kelly Doty | Aug 26, 2011 | FEL, News, Training
This is just a friendly reminder that the State Library of Florida offers terrific on-demand and live webinar training opportunities (in-person by request) on Florida Electronic Library resources through this link: http://www.flelibrary.org/training/ “The Florida... by Kelly Doty | Aug 22, 2011 | Agent Console, News, Training
Space is still available in our brief webinar designed to help you brush-up on both chat and texting in the Ask a Librarian software. Are you in need of a refresher? Does texting have you confused? If so, this workshop will help you regain your footing in staffing Ask... by Kelly Doty | Aug 19, 2011 | Customer Service, News
Hello everyone, OCLS & Rutgers University have published a report based on five years of research on virtual reference. It is called “Seeking Synchronicity: Revelations and Recommendations for Virtual Reference”, by Lynn Silipigni Connaway and Marie L. Radford,... by Kelly Doty | Jun 30, 2011 | News, Scheduling
This is just a friendly reminder that Ask a Librarian is closed on Sunday, July 3 and Monday, July 4. Please enjoy a safe & wonderful holiday weekend!