by Kelly Doty | Jan 28, 2011 | Agent Console, Customer Service, Training
Attention, staff! Would you like to create your own scripts and bookmarks for your personal use inside the Agent Console? Did you learn the steps during an Ask a Librarian workshop, but just can’t quite remember what to do? As you grow with Ask a Librarian, no doubt... by Kelly Doty | Jan 26, 2011 | Uncategorized
Hello, I just wanted to take a moment to say goodbye. As you know, today is my last day with Ask a Librarian and TBLC. I can not tell you how much I will miss the service and look forward to watching it continue to grow. If you need assistance, please contact the Ask... by Kelly Doty | Jan 19, 2011 | Statistics
Hello, The AAL User Satisfaction survey is now live for customers. Please push this to users at the end of a session. The software will also attempt to push the survey- but it only appears to those without pop-up blockers. To push the survey – use the script in the... by Kelly Doty | Jan 15, 2011 | Scheduling
This is just a friendly reminder to those libraries open on Monday that Ask a Librarian is closed on Monday, January 17. Please do not log into the Academic or Collaborative desks during this time, so that you don’t find yourself alone on the desk. Enjoy your... by Kelly Doty | Jan 6, 2011 | Marketing, Mobile, Texting
QR codes are an excellent way to promote Ask a Librarian to your users. A QR code is a 2-D barcode that can connect the physical and online world! Sounds complicated but its not. A QR code is placed on a book, a poster, a bib record, a shelf, a name tag – you...