by Kelly Doty | Dec 8, 2010 | Customer Service, Marketing, Mobile, News, Texting
Text Messaging was introduced by Ask a Librarian on October 25th with little fanfare for the users. While all of us, were training, creating scripts and otherwise preparing – we expected initial growth to be slow and did little promotion for this new service... by Kelly Doty | Dec 7, 2010 | Exemplary Reference Awards
The Quality Assurance Workgroup has been hard at work and has awarded the following transcripts for June Exemplary Reference Awards. Transcripts were awarded in three categories: Best Detailed Chat, Best Brief Chat, and Best Teaching Chat. The three winning... by Kelly Doty | Nov 29, 2010 | FEL, Training
The Florida Electronic Library—your gateway to superior electronic resources that offers access to comprehensive, accurate, and reliable information—offers a training program designed to meet the needs of all library staff. With its blended curriculum, you can take... by Kelly Doty | Nov 27, 2010 | Agent Console, Training
Workshop Date Time Format Site Coordinator Training: KnowledgeBase and Portal Page Editing 11/30/2010 3:00 – 3:30 ET On-Line Hot Topics: Ask a Librarian Statistics 12/01/2010 1:30 – 3:00 ET On-Line Online Resources Inside the Agent Console: Ask a Librarian... by Kelly Doty | Nov 20, 2010 | Scheduling
In observance of the Thanksgiving holiday, Ask a Librarian will close at 5 pm Wednesday, November 24, and remain closed on Thursday, November 25 and Friday, November 26. We will reopen on Saturday, November 27. Also, as in previous years, the Academic Desk will be...