by Kelly Doty | Apr 22, 2010 | Customer Service, Newsletter, Training
For those of you not there, you missed a great presentation! Carla Steinberg-Pfahl from Minnesota’s AskMN shared her experience in working with the K12 community and K12 users to create a better reference experience for everyone. I learned a lot! Her PowerPoint... by Kelly Doty | Apr 20, 2010 | Staffing Etiquette
Check out the blog post at JPL’s staff news blog at: Carol Bailey makes Ask a Librarian real for Miami-Dade County Administrators Great Work Carol!!!! by Kelly Doty | Apr 1, 2010 | Marketing, WOMM
Over the month, Traci and I have had a lot of fun bringing you fun facts, awards for individuals and tried to challenge you with your knowledge and enthusiasm for the service. We really hope you enjoyed our March Madness WOMM campaign. We took the month of March to... by Kelly Doty | Apr 1, 2010 | Marketing, WOMM
In March, we gave out awards for March Madness for everything from quickest reply to customers to quickest to solve a crytogram to the most vocal promoters of the service. We want to thank everyone who played along with us this past month but wanted to post in a... by Kelly Doty | Apr 1, 2010 | News
We hope you will be able to join us at next week’s Ask a Librarian User Forum at the FLA Annual Conference. We have lots of exciting news to share with you. The program will be on Wed, April 7th at 1:30 in Salon 12. The program will feature: Exemplary Reference Award...