by smithm | Mar 14, 2012 | Chat Transcripts, Exemplary Reference Awards, Quality Assurance Workgroup
The Quality Assurance Workgroup is happy to award the following transcripts for the September 2011 Exemplary Reference Awards. Transcripts were awarded in three categories: Best Brief Chat, Best Detailed Chat, and Best Teaching Chat. The three winning transcripts are... by smithm | Mar 14, 2012 | Chat Transcripts, Exemplary Reference Awards, Quality Assurance Workgroup
The Quality Assurance Workgroup is happy to award the following transcripts for the September 2011 Exemplary Reference Awards. Transcripts were awarded in three categories: Best Brief Chat, Best Detailed Chat, and Best Teaching Chat. The three winning transcripts are... by smithm | Feb 24, 2012 | Agent Console, Local Patrons, News, Training
Space is still available – register today! Ask a Librarian Email Workshop Tues., Mar. 13, 2012 2:30-3:30 pm ET Space is still available in this webinar. If you need training to help answer emails in the Ask a Librarian software for your library system, or if... by smithm | Feb 6, 2012 | News, Statistics
The following statistics are now available for the month of January 2012: AaL Summary Report Chat by Entry Point Email by Entry Point Text by Entry Point Zip Codes by County by smithm | Feb 1, 2012 | Agent Console, Mobile, News, Texting, Uncategorized
When responding to text messages in the Agent Console, you no longer have to use an exclamation point (!) in front of your response. Just another exciting enhancement to make your job easier!