by smithm | Jun 3, 2011 | News, Statistics
The following statistics are now available for the month of May 2011: AaL Summary Report Chat by Entry Point Email by Entry Point Text by Entry Point Zip Codes by County by smithm | May 3, 2011 | News, Statistics
The following statistics are now available for the month of April 2011: AaL Summary Report Chat by Entry Point Email by Entry Point Text by Entry Point Zip Codes by County by smithm | Apr 22, 2011 | Scheduling
Hi everyone, Your help is needed for the following Ask a Librarian shifts: Mon., Apr. 25, 12-1 pm (collaborative) Fri., Apr. 29, 1-2 pm (collaborative) Sat., Apr. 30, 11a-12p and 12-1 pm (collaborative) Mon., May 2, 6-7 pm (collaborative) Tues., May 3, 7-8 pm... by smithm | Apr 5, 2011 | News, Statistics, Uncategorized
The following statistics are now available for the month of March 2011: AaL Summary Report Chat by Entry Point Email by Entry Point Text by Entry Point Zip Codes by County by smithm | Mar 30, 2011 | Customer Service, Exemplary Reference Awards, News, Training
Please register now for our upcoming webinar: Hot Topics: Customer Service Excellence, or How to Win an Exemplary Reference Award Mon., June 6, 2011 – 1:30 – 3:00 pm ET Each month, the Quality Assurance Workgroup presents awards in 3 areas – Brief, Detailed,...