by smithm | Feb 4, 2011 | Statistics, Uncategorized
The following statistics are now available for the month of January 2011: Chat by Entry Point Email by Entry Point Text by Entry Point AaL Summary Report (Added on Feb. 10th) Report by County (Added on Feb. 11th) Have a great... by smithm | Jan 25, 2011 | Reference, Training
Ask a Librarian will be launching a E-Gov Specialized Entry Point in March. The new entry point will be linked to from http://www.gethelpflorida.org, a Florida Resource Based E-Gov Portal. Questions from this portal page will route into the main collaborative... by smithm | Jan 18, 2011 | Uncategorized
Ask a Librarian rolled out an enhanced user interface today. The new interface presents a modern, sleek chat window to users within the existing page. With this enhancement, the user no longer has a new window launched. Creating a more user friendly session for the... by smithm | Jan 14, 2011 | Marketing, Texting
UCF has unveiled two graphics to promote text messaging through Ask a Librarian at their school. The talented Cindy Dancel created the two graphics seen below. Are you planning a promotion for texting this Spring? If so, let us know! by smithm | Jan 4, 2011 | Statistics
December was our busiest December on record. Even in a short month where people are often more focused on the holidays that reference assistance. Ask a Librarian had: 2,825 Live Chat Sessions 1,271 Email Questions 314 Text Questions A summary of the month report for...