by smithm | Sep 15, 2010 | Training
The archive of the session “When Teens Attack!: Tips for dealing with 12 year olds and other difficult customers on chat reference” is available now at http://www.sos.wa.gov/quicklinks/Ref22-2010-09-14 Keep an eye on the Ref22 site for more info about future sessions:... by smithm | Sep 8, 2010 | Training
I am really excited to announce that Washington State has invited our librarians to attend an incredible webinar series they are hosting called Ref22. On September 14th from 2-3 PT (that is 5-6pm ET), they are presenting “When Teens Attack!: Tips for dealing with 12... by smithm | Sep 2, 2010 | Statistics
Wow! You can definitely tell August is back to school month. While the first half of August was fairly quiet (1,601 chats from August 1-15), we definitely saw users return with the school bell. The second half of the month Ask a Librarian had 2,134 live chat... by smithm | Aug 6, 2010 | Statistics
From time to time, libraries are in need of older statistics. We have created a statistical archive online for you to access past years. The current year is available on this blog. http://askalibrarianfl.pbworks.com/Statistic-Archive by smithm | Aug 3, 2010 | Statistics
July was another busy month for Ask a Librarian. We assisted 3,853 users via live chat and and additional 1,012 by email – an overall increase of 35% from last July! A summary of July is available in pdf – July Summary Detailed Reports by Library and...