Texting Enhancement for the Local Desk

We have a new enhancement available for libraries utilizing the text messaging feature and the local desk in AAL.

If you staff your local desk daily, all incoming text messages can be set up to go straight to your local desk interface. If you choose to implement this option, you will no longer have to log into texting to answer text messages from your patrons or students. Everything will come right to your local desk interface.

This means only your staff will be answering your students/patrons texts. It also means that if you are not staffing your local desk, the text messages will be waiting for you in the Mail Queue until the next time you log in.

If you are interested in implementing this feature, please let me know. A big thank you to New College of Florida, University of Central Florida, and Florida State University who were the first libraries to help us roll out this new implementation.

If you have any questions, please let Jessie know.

Ask a Librarian Technical Support

Matt Smith, technical assistant for Ask a Librarian, will be available to answer any technical support questions you may have. For an technical issues, including Oracle, Java, browser, or any other technical trouble shooting, please contact Matt Smith directly at help@askalibrarian.org or smithmm@tblc.org.  Matt will be able to assist you with any technical questions you may have. 

You can also access the Technical Support page on the toolbox website at anytime http://info.askalibrarian.org/toolbox/technical-support/

AaL Closed Sept. 5, 6

Ask a Librarian will be closed on Sunday, September 5 and Monday, September 6.  Libraries can staff their local desks if desired, but please do not log in to Collaborative or Academic during that time.  Enjoy your holiday!