Category: Agent Console

Register Today! FEL on the Statewide Desk: A Staff Webinar Series

Introducing a series to help you help patrons on the statewide Ask a Librarian desks…

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FEL on the Statewide Desk:  A Staff Webinar Series

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FEL on the Statewide Desk: PowerSearch
Monday, August 27, 1-2p ET

Put that aspirin away! With Gale PowerSearch, you can instantly access periodical and reference content in multiple Gale resources from a single starting point, while also cross-searching eBooks in the Gale Virtual Reference Library. Discover the powerful features available to you and patrons across Florida in this informative webinar.

FEL on the Statewide Desk: Academic OneFile
Monday, September 10, 1-2p ET

Are you looking for peer-reviewed, full-text articles from the world’s leading journals and reference resources? With extensive coverage of all academic disciplines, Academic OneFile is authoritative and comprehensive – explore this incredible resource and find out how Academic OneFile can help you help patrons.

FEL on the Statewide Desk: Business Resources
Monday, September 17, 1-2p ET

Do you know how to access costly investment reports or sample business plans? Did you know that Demographics Now can help patrons decide where and what types of businesses are needed in your community, or that Gale Virtual Reference Library has a great selection of business/career e-books? This course will explain all those tools and more!

FEL on the Statewide Desk: Homework Help
Monday, September 24, 1-2p ET

Looking for a little help with those “homework help” questions? Look no further! Learn all about the best FEL resources to assist elementary, middle, and high school students with homework assignments. Attendees will be taught the most effective and efficient search strategies to obtain the best set of search results for student questions and research.
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Register today, and let the Florida Electronic Library help you better serve our Florida state residents!

Ask a Librarian Texting Webinars

Confused about Texting in Ask a Librarian? Register today for a Texting Webinar:
Monday, October 15, 10-11 am ET

 Space is still available in these Ask a Librarian Texting webinars, which offer staff a step-by-step reminder of how texting works in Ask a Librarian. Find out exactly what your patrons or students need to do in order to ask a question via text for your library, and learn how Ask a Librarian staff answer those text questions in the Ask a Librarian software.

Last Chance to Register! Gale, eBooks, & You Webinar

Time is running out!

Sign up now to reserve your space in this timely webinar on nonfiction ebooks in the new GVRL interface.

Gale, eBooks, & You: The New Interface of the Gale Virtual Reference Library

Thursday, May 17, 2-3 pm ET

With electronic reference books from Gale and their publishing partners, you can help your patrons instantly access nonfiction eBooks (with any Internet-connected device) through the Gale Virtual Reference Library. The GVRL is one of many incredible resources available through the Florida Electronic Library… but there’s a new interface in town!

Learn about the Gale Virtual Reference Library and how to utilize its new interface to best help your library patrons in this webinar taught by Julie Pepera of Gale-Cengage.

Webinar: High Anxiety: Increasing your Comfort Level on the Statewide Desk

High Anxiety: Increasing your Comfort Level on the Statewide Desk
May Session: Wed., May 30, 2012, 10-11 am ET
August Session: Wed., Aug. 22, 2012, 10-11 am ET

  • Does the idea of answering statewide chat questions make you feel hesitant and uncomfortable?
  • Do you feel a little like a fish out of water when you’re scheduled to cover the Collaborative or Academic Desk for your library?

If you feel anxiety while waiting to help statewide chat patrons, you are not alone. Even the most capable and confident of librarians can feel a reduced sense of comfort when answering collaborative chat questions. You bring a lot to the table. This webinar will offer the perspective you need to lasso the comfort you that you have in-house and draw that into the virtual reference environment.

Email Workshop

Space is still available – register today! 

 Ask a Librarian Email Workshop

Tues., Mar. 13, 2012

2:30-3:30 pm ET

 Space is still available in this webinar. If you need training to help answer emails in the Ask a Librarian software for your library system, or if you currently utilize your own email system but would love a sneak-peek on how email works inside the agent console, this workshop is for you!

Refresher Webinar

Space is still available in our brief webinar designed to help you brush-up on both chat and texting in the Ask a Librarian software. Are you in need of a refresher? Does texting have you confused? If so, this workshop will help you regain your footing in staffing Ask a Librarian.

Ask a Librarian 1.5-hour Refresher Webinar
Wed., Sept. 7, 2011
10-11:30 am ET

To register, please visit: http://www.tblc.org/ws_info.php?ws=1577

Email Workshop – Register Today!

Space is still available in next week’s Ask a Librarian Email webinar on Tues., Aug. 2 at 10 am ET.  If you need a refresher on answering emails in the agent console for your library system, or if you currently utilize your own email system but would like a sneak-peek on how email works inside the Ask a Librarian console, please sign up today.  (Registration closes at noon on July 28.)  

To register, please visit: http://www.tblc.org/ws_info.php?ws=1511

Introducing Threaded History!


Attention, texters!!
We are thrilled to announce a new threading feature in Ask a Librarian Texting which displays the most recent text interactions with a user’s phone number! Recent interactions between Ask a Librarian staff and the user are color-coded and even appear in the preview, and make it super-easy for you to determine the flow of help. We are certain that this will help all of us in better determining the needs of Ask a Librarian users in their moments of need to provide the excellent reference help and customer service they know and love.

Login to the Librarian Toolbox now to view the demo!